DESIGN DELIVERED: PLUSH DELICATE INSTALLATION
“Our clients know they can count on us to deliver. They also appreciate that they can call me any time and I will be there for them. I thrive on helping them grow.”
When Arianna Theisen became a new mom, she didn’t yet know it, but it was the catalyst that would lead to a new career that would ignite her entrepreneurial passion. After returning to a career in medical sales following maternity leave, Arianna knew she needed a change and decided to leave her job and take some time to figure out what was next. It was then that Arianna’s partner, Derek, asked what she thought about joining his warehousing business, Get Your Move On. He suggested she get involved in the division called Plush Delicate Installation, a receiving warehouse dedicated to serving interior designers. Excited for a new challenge, she agreed to give it a shot. “I thought I was just trying this for three months. Then I sank my teeth into it and realized I actually love this. I saw an opportunity to dive in, streamline operations, and grow the business. I was all in.”
That was nearly four years ago. Arianna purchased Plush two years ago, establishing it as a business in its own right under the Get Your Move On umbrella. Today, she leads the company, which serves as a partner to luxury interior designers, receiving goods and items for both commercial and residential projects. Large manufacturers typically only deliver dock to dock, explains Arianna, so all pieces must be received at a warehouse. The process is straightforward, yet attention to detail is imperative. Upon receipt, all items are unboxed and inspected by the Plush team to make sure everything is the right size, color, and perfectly intact.
“If there are any irregularities or damage, we take care of it. We photograph the items, upload photos to a portal, then re-box and store items individually on racking. When clients are spending $7,000 or $12,000 on a dining table, everything needs to come in and leave in perfect condition.” When it’s time for installation, the Plush team loads items into trucks, delivers them to the site, takes everything out of boxes, places everything where in designated spots, hangs art, hangs mirrors, hangs TVs, and assembles beds and anything else requiring assembly. “We make the magic happen, in conjunction with our designer clients who bring the final vision to life with styling, accessories, and the final touches.”
Arianna says her team is extraordinary, and they handle a multitude of projects with grace, respect, and dedication. “Our motto is simple: Make it right. By the designer, by the designer’s client, and by our team. If something goes wrong, we fix it. Immediately.”
A shining example of the team in action involved an international job - one of Plush’s largest ever. Working with their Mexican affiliate, the Plush team handled warehousing and installation for a Scottsdale-to-Mexico move for a 10,000 square-foot home. This included rugs to curtains and everything in between. It took months to prepare for the job, handle international tax-exempt stamped international shipping crates – and of course the usual unboxing, photographing, and repackaging of items. “That Mexico project proved who we are. Not one item was damaged, not one thing left behind. The team absolutely nailed it.”
Almost all of Plush Installation’s business is repeat business. “Our clients know they can count on us to deliver. They also appreciate that they can call me any time and I will be there for them. I love to meet designers in person – any time of day. Whether it’s meeting for coffee, a spicy margarita, or a hot Pilates class, I forge friendships with all of my clients. And I thrive on helping them grow.”
Arianna says she is equally dedicated to serving her team. “I’m not just running a warehouse. I’m building a place where people feel respected, capable, and proud of the work they do.”
When she’s not overseeing Plush operations, working on new business development, or managing her portfolio of rental properties, Arianna is creating networking opportunities with a new venture called Between the Lot Lines, a hub that connects industry professionals and tradespeople through events. With a strong desire to help business owners, particularly women in business, succeed, she sees this as an opportunity to help the design industry grow together.
Learn more at plushinstallation.com.